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Cylex
MyCylex Account

Issues regarding your account

Cat
Get Gorgeous website
Hi I set up website called Get Gorgeous yesterday and it does not show up on internet unless I type address into browser. Thanks, Catherine
Cylex
Get Gorgeous website

Greetings Catherine, 

It takes Google some time to index new websites. To speed up this process you can verify your website with Google Webmaster Tools. You only need to create an account and add a code in the Webmaster Tools Settings. To do this, please go to Site Settings -> Webmaster Tools. Here you can find step-by-step help regarding this subject: http://www.mycylex.co.uk/content/webmaster-tools . After you have verified your website it might still take up to 72 hours to index your website, but it's highly recommended that verify your site.  

When it comes to Search Engine Optimisation we also recommend having as much unique content as possible, such as texts and images. Submitting your business to Google Places https://www.google.com/business/placesforbusiness/ will also help. We also recommend social media profiles and social media activity, as this will also bring value and traffic to your website but it will also bring you new customers directly from social media. 

If you encounter any difficulties in verifying your website, please let us know and we'll assist you. Also, if you have any other questions, we are happy to help. 

Sincerely,

Iris G. 

Cylex Sitebuilder Customer Support

 

 

 

Mrs Lyudmila Jeffery
cannot edit my website
Dear Sir/Madam.. Today I loged into my account without problems, but then I could not edit my website. When I press the button 'Edit', my website appear without any tools (just as it is published on internet), so I cannot do any changes. And under the Home section was printed a warning message - 'Complete the registration by filling out the form below. If you already have an account, you can log in now and add your OpenID under "My account" " I don't understand what is wrong? Could you, help me, please? Kind regards, Lyudmila Jeffery
Cylex
Cannot edit my website

Dear Ms. Jeffery,

Yesterday we implemented some security updates into our system. We are making a transition to Secure Sockets Layer. This may have led to failure in website edition. In a short period the access to your website will be restored. We apologize for the inconveniences. Thank you for reporting the issue.

Mrs Lyudmila Jeffery
My website
Thank you very much for your answer. Everything is OK now. I was blaming myself... happy again. Absolutely love your system, it feels like home. Best regards, Lyudmila Jeffery
Cylex
My website

Dear Lyudmila, we are happy everything turned out all right about your website. Thank you for your kind words. We will always be at your service. Kind regards, the Mycylex community

Mrs Lyudmila Jeffery
I cannot update or even enter my websites
Hello, Today I could not open any of my websites with you, it was message on the Dashboard about error in both websites. This is so frustrating! Would you, please, look into my account... What did I do wrong? Thank you Kind regards, Lyudmila Jeffery
Cylex
Hello Lyudmila,We checked

Hello Lyudmila,

We checked both of your websites and now they work perfectly fine. We have been performing some updates and maintenance in our system. For this reason our dear users may experience some difficulties editing their websites, which occur sometimes.
We intend to finalize these operations as soon as possible.
We are sorry for the inconveniences and thank you for understanding.

If there is anything else we can help you with, please let us know!

Kind regards,

the Mycylex community

Mrs Lyudmila Jeffery
Hello, Mycylex!
Hello, Mycylex! Thank you for the answer & your help, sorry I did not answer sooner. I could feel that you was updating the system. It's a pleasure to be with you, sorry for being a little bit impatient. Best wishes, Lyudmila
Cylex
Thanks for your understanding

Dear Lyudmila, we would also like to thank you for your understanding and patience. Your kind words mean so much to us. We would really love to update our system to such an extent that it would meet the demands of modern sitebuilding and give our dear users and clients pleasure while using it. Please do turn to us with confidence anytime you have a question concerning the process of sitebuilding or sites in general. Thank you! Yours sincerely, the mycylex community