25 posts / 0 new
Last post
13314021
publishing website

my published website is comming up as my sitebuilder editor

Cylex
Hello, you did not publish

Hello, you did not publish your site yet. You can publish your website by clicking on the green "Publish" button located in the top right corner of the sitebuilder editor. Don`t forget to check the "Publish all pages" box if you want to publish all your pages. You will need to log out to see how your page looks for your visitors.

Let us know if there is anything else we can help you with. 

 

Iris G.

Cylex Sitebuilder Support Team

16726172
website
I published the website but when I type in the URL it comes up as the website builder. But very nice program and very easy to use. Brian Dunajski
Cylex
Always happy to hear feedback

Always happy to hear feedback Brian, thank you. In order to see your website as other people visiting it would, you will have to Sign Out. We are already working on a solution so in the close future our users will not need to log out to see their live website. 

Please let us know if there is anything else we can help you with or if you have any other suggestions for us, they are very useful. 

Iris G.

17517782
Buy Now Option

Hi there I have just signed up but when you add a product and a buy now it does not work I have just tested it it sends an e-mail is this going to be sorted as seems a bit pointless having this option as customers cannot purchase anything!!!!

 

Michael

Cylex
Hi, are you referring to a

Hi, are you referring to a feature that would allow your visitors to pay online? We will have new features for online shops in about 2 months, complete with a shopping cart, online transactions and everything. For the moment you can use the product widget. The idea is that your clients can order online through the form and pay with cash on delivery or via bank transfer. Also, you can change the text on the button to anything you like.

Please let me know if there is anything else I can help you with.

 

Iris G.

Cylex Sitebuilder Support Team

 
13314021
cannot access sitebuilder

I want to edit my website but when I press the edit website button the sitebuilder does not come up only my published website with a warning message about log in!    There is no form below, the blank space I think is login but this just reloads the web page without a message, how do I add my OpenID under "My account" (what is this?)

Warning message

Complete the registration by filling out the form below. If you already have an account, you can log in now and add your OpenID under "My account".

Error message

OpenID login failed.   

 

 

 

Cylex
cannot access sitebuilder

Hello, 

Sorry to hear you could not edit your website. Every once in awhile we perform maintenance and updates on our system. You should be able to log in now. 

 

Please let me know if you encounter any difficulties, 

 

Iris G. 

Cylex Sitebuilder Support Team

17738702
Publishing

I have published all pages but still remai i site builder mode, have logged out bot still ca ot see my site.

Cylex
Publishing

Greetings,

We have checked your website and it appears to be published and working. Are you still having issues viewing your website online?

 

Iris G.

Cylex Sitebuilder Support Team

17774717
Telephone number
is there a hyper link for the telephone number ie so some one on a mobile phone could press a icon to call us direct or add our number to there mobile phone thank you graham
Cylex
Telephone number

Greetings Graham,

We will release our new feature next month: "Mobile Optimised Websites". The feature you need will surely be included. Meanwhile you can use the Contact Information widget. In a couple of days we'll make the telephone field to function as you requested. 

Iris G.

Cylex Sitebuilder Support Team

Cylex
Telephone number

Hello again Graham, 

We released a new update and now you can link any text with a phone number. Simply use the normal options for linking text and choose "Link Phone Number". You can also use the Contact Information widget from the Form Widgets. The telephone number that you insert in the "Phone" field will be linked automatically.  

Iris G.

Cylex Sitebuilder Support Team

17420435
Fantastic website builder
Its an excellent website builder of its type and is very easy to use - I use Office 365 and I have to tell you it is at least as good as theirs - they could learn a few things about intuitive website builders from this site builder Anyway apart from the praise - can you tell me if is it possible to transfer a specially bought domain name to my cyclex site if I buy a cheap domain name? Do we have to buy these domains from you? thanks
Cylex
Thank you for your kind words

Thank you for your kind words, we are very happy to hear that you enjoyed creating a site using our site builder. You can connect a domain name by going on your Dashboard and clicking on Custom Domain, under the Site Actions menu. You can use any domain name that you own and you do not have to buy it from us.

If you have other questions, please let me know. 

Iris G.

Cylex Sitebuilder Customer Support

17713082
web page editing problems
Hi, when building my new web page, it will not let me change any banners to my own images, also it will not let me edit my company name or logo. Please help!!
Cylex
web page editing problems

Hi, we have just checked your page and it seems it is working. You have to click on Edit Banner to change your banner images. You can change your company name and logo by clicking on them right here on the page in editor, or you can go to Site Settings and then choose Branding Settings and set them from there. Will it be ok if someone from our support team calls tomorrow at noon to assist you with these issues? Just to make sure the page is working properly and to make sure that we understood the issues correctly.

Iris G. 

Cylex Sitebuilder Customer Support Team

 

 

Dani
CEO ?
Hello ! I created a Cylex website : http://kaleidaniscope.mycylex.co.uk The only one problem, the searching engines ( e.g. Google ) can not find my page. I filled up the CEO part all ready, but it did not help. What is the situation ? Thanx : Dan
Cylex
SEO

Dear Dan,

First of all you might want to fill in the Page Title, Page Description and Keywords fields for each and every page (you will find SEO Settings under Page Options on the upper side of the editor). Page Title should reflect the essence of the page in question and ought to contain a word from the text from that very specific page. Page Description implies a short presentation of the current page in one sentence.

At Keywords you should put yourself in the mind of a potential client or customer, i.e. how they would search for your business, products or services on the internet. I would recommend to use expressions made up of 2 or 3 words.

In order to raise the popularity and traffic of your website you should also connect your social media accounts (Facebook, Twitter, Google+) to your site, and create a Facebook company profile as well.

Another important step would be using our Webmaster Tools, which you will find under Site Settings. Together with Google Analytics you will find its detailed description in our Help section (in the right top corner of your editor). If you follow these pieces of advice and the most important one, i.e. use as much original content (pictures and texts about your company and services, products) as possible, your success will be granted.

I hope this helped a little.

Regards, Joseph

 

 

Concept Design Associates
Accessing type tools and other editing.
I have been trying to edit text and also upload my logo but can't do either. I am using a Mac OS X 10.7.5 and Safari browser.
Cylex
Text edition and logo upload in Safari

Hello!

When trying to edit your texts and upload pictures you should be able to see the Save button. If not you should scroll down the editor. After every modification to your site you might want to click on this button so every change should be saved. In the case of the 11"-13" monitors there might some problems with the visibility of the Save option. We are currently working on this issue and by the next week it will be entirely solved. (Also once a site is publsihed and you intend to introduce additional modifications do not forget about re-publishing the whole site so the changes shall be visible online).

Best regards!

 

Brian Jones
Problem with HTML verification file
Hi. Thanks for a great site..I've started a site off and published it yesterday and like others i can't find my site when asking any search engine. I've used SEOcentro to check and they find no problems with the seo. This morning I've tried Google and they want me to upload this HTML verification file,,,,,,, [google5b0552c3f2d0f364.html].......now I've played with HTML a little in the past and I know that it has to go into the site HTML..I've tried to cut & paste but I think I'm not allowed too by the site builder....can you please help. Many thanks. Brian
Cylex
Response to HTML verification

Hello Brian. Please go to Site Settings ->Google Webmaster Tools, where you should use the option Meta tag validation. It may take several days, or even a week, for Google to index your site. We recommend you to submit your sitemap through Webmaster Tools, which could facilitate the process. You will find the sitemap here: http://plot46.mycylex.co.uk/sitemap.xml. Good luck!

Brian Jones
sitemap
Thanks for the reply..it seems I was getting mixed up between two box's that you fill, but that's all fixed now and my site as it's validation. You recommend that I submit my sitemap that you gave me, I've tried but get this........ General HTTP error: 404 not found HTTP Error: 404 Any ideas would be a great help. Thanks again. Brian.
Cylex
Reply to Sitemap

Dear Brian!

Once your link (http://plot46.mycylex.co.uk/sitemap.xml) functions properly it cannot give you the message 404 error unless your sitemap has not been adequately rendered to Webmaster Tools. I would recommend you to follow the instructions here: www.mycylex.co.uk/content/google-webmaster-tools under How to submit the Sitemap of your website to your Webmaster Tools account , to be more precise. One step might have gone wrong. If it still will not work out we will find a solution. Please send me a feedback. Thank you!